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Returns

Safe and Easy - the CharlieBoy return policy
 
Did you know that ordering with us is SAFE & EASY!

CharlieBoy is committed to offering our customers the best service imaginable. If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the timeframe listed below, in the condition that you received it (tags attached) and we will happily exchange or refund. We will also ship your exchange back to you the first time, for free!

Exchanges (full price items) – 1 month from the date of purchase
Exchanges (sale items) – 1 month from the date of purchase
Refund (full price and faulty items) – 1 month from the date of purchase

Please remember the environment when making your purchasing decisions.
 

How to make a SAFE & EASY return?
1.    Complete the exchange and return on your tax invoice. Please advise:
a.    What item(s) you are returning.
b.    If you would like to exchange for a new item, what item(s) you would like instead.

How do you get the order back to us?
Returns can be sent from your nearest Post Office. Return to:
Po Box 1005, Balgowlah, NSW 2093, Australia.

Do you pay for your return shipping?
If your returned item was damaged or faulty or if we shipped the incorrect items will be pay for the shipping back to us plus the shipping for the new item. 
If the returned item was what you ordered but you weren’t totally happy with it (colour, size, style) then we ask that you pay the cost of returning the item to us.

How do you know your return been received and processed?
Please allow 5 days to us to process your return. This allows for transit time and processing. We will email you to say we have processed the return and or made the refund.

Can I return sale items?
Yes you can return sale items but only for an exchange, not a refund.
 
What happens if an item is faulty?
An item is considered faulty if they are received damaged. Please send the item back to us and complete the exchange and return section on your invoice. We will complete an inspection and it we agree the item is faulty we will replace the item if in stock, offer an alternative or credit the customer the full cost of the product,
 
If you have any further questions please contact us on:
Email: hello@charlieboy.net.au

OUR RETURN POLICY - THE FINE PRINT
Items should be returned new, unused and with all CharlieBoy and label garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

FAULTY GOODS
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
 
We will need to inspect the fault and will therefore request that the product be sent back to our office in Sydney, Australia. In accordance with Health and Safety Standards, all products must be washed prior to being returned to us for inspection. Items that are received in an unhygienic condition will not be accepted.

Upon receipt of the product and the original receipt at our head office we will inspect the product to determine if the defect is cornflowerblue’s liability and ascertain what season the product is from. We regret to advise that we will only be responsible for current season defect product purchased from cornflowerblue at full price, accompanied by the original receipt. If it is determined that the defect is our responsibility we will:


 
1. Replace the product in the exact same colour/size if in stock or


2. Offer an alternative product of equal value from the same season if the customer accepts; or


3. Credit the customer the full cost of the product (including the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card or bank account originally used for payment. Please allow up to 30 days for the credit to appear on your credit card or bank account statement.

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